Publications & Presentations
Publications
Presentations
Coursera: Ombudsman: A Unique Role in Dispute Resolution
Module 3: “Inside the Organizational Ombuds World: Voices from the Field,” Organizational Ombuds with Chuck Howard (Podcast)
Blessed Be Podcast
Conversation with Chuck Howard, former Executive Director of the International Ombuds Association
CPR—Employment Disputes
Panel Presentation: “The Organizational Ombuds—What Corporate Counsel Might Want to Consider” (with Chuck Doran, Executive Director of MWI, and Robyn Diaz, Senior Vice President and Chief Legal Officer, St. Jude Children’s Research Hospital)
ABA Dispute Resolution Section Webinar
Panel Presentation: "Why Your Company Needs an Organizational Ombuds Program to Succeed" (with Chuck Doran and Dina Eisenberg, moderated by Elizabeth Schwartz Hill)
CPR Employment Disputes Committee
Panel Presentation: "Ombuds and Ombuds Programs (with Chuck Doran and Dina Eisenberg, moderated by CPR President and CEO Allen Waxman)
Hollywood Commission Organizational Ombuds Workshop
Presentation and Discussion Leader
ABA 2022 Dispute Resolution Section Conference
Panel Presentation: "Safeguarding Confidential Data: What is our responsibility in dispute resolution?" (with Dr. Clare Fowler and Colin Rule of Mediate.com)
IOA 17th Annual Conference
Panel Presentation: "Safeguarding Confidential Data: What is our responsibility in dispute resolution?" (with Dr. Clare Fowler and Colin Rule of Mediate.com)
Resolutions Podcast: "Exploring the Organizational Ombuds with Chuck Howard"
ABA Dispute Resolution Section
University of Connecticut School of Law
Guest Lecturer on Ombuds Programs in course on Case Studies in Compliance Systems
Ombuds Day Program, University of Kansas
"Managing Conflict and Resolution on Campus—the Role of the University Ombuds Office" — A dialog among Chuck Howard, Executive Director of the International Ombuds Association; D.A. Graham, Interim Vice Provost for Diversity, Equity, Inclusion, and Belonging at the University of Kansas; and Ada Emmett, Acting University Ombuds at the University of Kansas.
The Future of Workplace Dispute Resolution and the Role of Ombuds
Webinar Presented by Labor and Employment Relations Association (LERA). Panelists: Angela Dash, Founder and President of the Pace Institute and Ombuds for Northeast Ohio Medical University; Chuck Howard, Executive Director of IOA; and Arthur Pearlstein, Director of Arbitration Services, Federal Mediation & Conciliation Service. Moderator: Sarah (Miller) Espinosa, Ombudsman for Prince William County Public Schools.
International – Corporate Sector Ombuds Day Celebration
Speaker with: Nora Galer, Camilo Azcarate, Lynne Chaillat, Alberto Elisavetsky, Bruce MacAllister
Keynote: Ombuds Day – A Recognition of the Ombuds Profession & the Value of Ombuds
Presented By: ABA Dispute Resolution Section Ombuds Day Committee
Episode 93: Chuck Howard, International Ombudsman Association's Executive Director – Crafting Solutions to Conflict
A practical and positive perspective! Guest on the program.
Labor and Employment Coalition of the Conference Board
Presenter with Adam Learman, Pfizer: "How Ombuds Programs Enhance the Workplace Environment"
University Risk Managers and Insurance Association (URMIA) Webinar
Presenter with Melanie Jagneaux and Joan Waters: "How an Organizational Ombuds Program Can Help a University Mitigate Risk"
Catalyst, Inc. Expert Community Presentation
Presenter with Sana Manjeshwar, Chevron, and Suzanne Diviney, Pfizer: "Webinar: How Ombuds Programs Empower Women and Support Inclusion in the Workforce"
Pinnacle Consortium of Higher Education
Presenter: "How an Organizational Ombuds Program Can Help a University Mitigate Risk" (with Marcia Martinez-Helfman and Ruthy Kohorn Rosenberg)
United States Ombudsman Association 38th Annual Conference
Presenter: "The Educational Ombudsman: A Valuable Tool for Early Dispute Resolution" (with Judi Martin)
IOA 12th Annual Conference
Moderator, Panel Presentation: "Education Conflict Resolution: Establishing Ombuds Programs in K-12 Schools" (with Nancy Deering, Esther Salinas, and Joyanna Smith)
ABA Dispute Resolution Section 2017 Spring Conference
Moderator, Panel Presentation: "Education Conflict Resolution: Establishing Ombuds Programs in K-12 Schools" (with Joyanna Smith, Judi Martin, and Jollee Faber Patterson)
National School Board Association Conference
Moderator, Panel Presentation: "The Educational Ombudsman: A Valuable Tool for Early Dispute Resolution" (with Esther Salinas, Judi Martin, and Jollee Faber Patterson)
University of Connecticut School of Law—CT Mediation Association
Presenter on Ombudsman Programs
IOA 11th Annual Conference
Concurrent Session Presenter: "United States Legal Update" & "Report on Activities of the ABA Dispute Resolution Section Ombuds Committee"
ABA Dispute Resolution Section 2016 Spring Conference
Presenter: "Ombuds Committee Task Force on Ombuds Lecture Materials for Law Schools"
Quinnipiac University School of Law
Guest Lecturer on Ombuds Issues: Introduction to Dispute Resolution in Healthcare Course
ABA Dispute Resolution Section 2015 Spring Conference
Moderator, Panel Presentation: "An Effective Conflict Management System: The Critical Role of the Ombudsman" (with Sara Thacker, Jonathan Stier, and Melanie Lewis)
Quinnipiac University School of Law
Guest Lecturer on Ombuds Issues: Introduction to Dispute Resolution in Healthcare Course
Asia-Pacific International Mediation Summit
Presenter: "Dispute Resolution in Companies and Other Organizations"
Quinnipiac University School of Law
Guest Lecturer on Ombuds Issues: Course on Alternative Dispute Resolution
IOA 9th Annual Conference
Concurrent Session Presenter: "United States Legal Update" & Plenary Session Presenter: "What Should be Next for Organizational Ombuds—Some Ideas for Future Legal Developments"
ABA Dispute Resolution Section 2014 Spring Conference
Moderator, Panel Presentation: "Introduction to Ombuds Practices"
Columbia University—School of Continuing Education
Guest Lecturer on Advanced Ombuds Practice & Organizational Change: Master of Science in Negotiation and Conflict Resolution Program
National Association of Corporate Directors—Master Class
Presenter: "Asymmetric Information Risk: The Role of the Ombudsman" (with Jonathan McBride)
Corporate Organizational Ombudsman Roundtable
Presenter: "What's Next in the Ombuds World: Ideas for Future Legal Developments"
12th Annual Coalition of Federal Ombuds Conference
Presenter: "Legal Updates and Significant Cases"
National Association of Corporate Directors—Master Class
Presenter: "Asymmetric Information Risk: The Role of the Ombudsman" (with Stephen Norman)
IOA 8th Annual Conference
Presenter: "Update on the 'Dear Colleague Letter' and Confidentiality in the Education Sector" (with Thomas A. Kosakowski)
The Marie Garibaldi ADR Inn of Court/NJ State Bar Association DRS and the NJ Association of Professional Mediators
Presenter: "Workplace Dispute Resolution: The Role of The Organizational Ombudsman"
Quinnipiac University School of Law
Guest Lecturer on Ombuds Issues: Ethics and Corporate Compliance Course
Columbia University: School of Continuing Education
Guest Lecturer on Advanced Ombuds Practice & Organizational Change: Master of Science in Negotiation and Conflict Resolution Program
ADR Lunchtime Series Presentation
Panelist — Brown Bag Lunch: "How an Ombuds Office Serving Employees, Customers, and Citizens Can Bring Greater Success to Your Agency"
Washington D.C. Bar Presentation
Panelist: "The Role of Corporate Ombuds: An Organizational Partner for Risk Mitigation and Conflict Prevention"
Society of Women Engineers Annual Conference
Presenter: "Building a Better Workplace Through the Organizational Ombuds"
Southeast Conference on Conflict Management
Presenter: "Workplace Conflict and Reporting: The Role of an Organizational Ombudsman and the Importance of Confidential Communications"
National Roundtable on Employment Dispute Resolution
Roundtable Participant: Penn State University Dickinson School of Law
Society of Corporate Compliance and Ethics 10th Annual Higher Education Compliance Conference
Plenary Session Presentation: "Whistleblower Crosscurrents: The Limitations of Whistleblower Laws"
Texas House of Representatives Judiciary Committee
Testimony in support of Ombuds Shield Law
IOA 7th Annual Conference
Panel Presentation: "Confidentiality as a Standard of Practice: Challenged and Challenging"
Quinnipiac University School of Law
Guest Lecturer on Ombuds Issues: Course on Alternative Dispute Resolution
Society of Corporate Compliance and Ethics
Webinar Panel Presentation: "Encouraging Reporting & Protecting Whistleblowers"
Columbia University: School of Continuing Education
Guest Lecturer on Advanced Ombuds Practice & Organizational Change: Master of Science in Negotiation and Conflict Resolution Program
Rock Center for Corporate Governance Stanford Law School
Panel Presentation: "From Dangerous Silence to a Culture of Trust"
National Association of Corporate Directors, Silicon Valley Chapter
Panel Presentation: "An Inspector General for Corporate America: The Governance Ombudsman"
Minnesota Bar Association Alternative Dispute Resolution Section 14th Annual ADR Institute
Presentation: "Resolving Workplace Conflict—The Role of the Organizational Ombudsman"
Marquette University Law School
Featured Speaker: "Blowing the Whistle on Whistleblower Laws and Polices—Why Fear of Retaliation Limits Their Effectiveness"
The Connecticut Society of Certified Public Accountants (CSCPA)
The Friday Focus Series Presentation: "The Organizational Ombudsman: Origins, Roles, and Operations—A Legal Guide"
Defense Industry Initiative (DII) Best Practices Forum 25th Anniversary Conference
Panel Presentation: "Addressing the Culture of Fear"
RAND Corporation Whistleblower Symposium
Participant at Roundtable Symposium: "For Whom the Whistle Blows: Advancing Corporate Integrity and Compliance Efforts in the Era of Dodd-Frank"
Quinnipiac University
Quinnipiac-Yale Dispute Resolution Workshop Presentation on The Organizational Ombudsman: Origins, Roles, and Operations—A Legal Guide
Princeton University
Featured Speaker: "Bridging the Gap—Creating a Fair and Impartial Culture" — Presentation Hosted by Princeton University Ombuds Office, Office of Audit and Compliance, and Program in Law and Public Affairs
The Institute of Internal Auditors, Philadelphia Chapter 2010 Fall Conference
Chief Internal Auditor Track Breakout Session Presentation: "The Role of the Organizational Ombudsman"
Ombuds of Texas – Quarterly Meeting
Featured Speaker: Presentation on The Organizational Ombudsman: Origins, Roles, and Operations—A Legal Guide
California Caucus of College and University Ombuds 37th Annual Conference
Dinner Speaker: "Cultivating a Sustainable Relationship with Corporate Counsel"
Southern California Mediation Association 22nd Annual Fall Conference
Panel Presentation: "Career Alternatives for ADR Professionals"
Society of Corporate Compliance and Ethics
Webinar Presentation: "Extending the Reach of Your Compliance Program: How an Organizational Ombudsman Can be a Valuable Supplement to Compliance"
Society of Corporate Compliance and Ethics 8th Annual Conference for Effective Compliance Systems in Higher Education
Plenary Presentation: "Re-examining and Supplementing Your Compliance Tools"
IOA 5th Annual Conference
Plenary Presentation: "The Organizational Ombudsman: Origins, Roles, and Operations"
East Coast Ombuds Group
Featured Speaker on The Organizational Ombudsman: Origins, Roles, and Operations—A Legal Guide at Massachusetts Institute of Technology
Southeast Ombuds Group
Featured Speaker on The Organizational Ombudsman: Origins, Roles, and Operations—A Legal Guide at Coca-Cola Enterprises Offices
Connecticut Bar Association
Panel Presentation: "An ADR Professional's Guide: Health Care Industry Cultural Differences and Regulatory ADR Framework"
National Association of College and University Attorneys 48th Annual Conference
Panel Presentation: "Ombuds and Other Alternatives to Preventing, Managing, and Resolving Disputes"
IOA 3rd Annual Conference
Panel Presentation: "Legal and Practical Considerations for the Contract Ombudsman" & "Current Legal Issues for Ombudsman Programs"
IOA 2nd Annual Conference
Plenary Session Presentation: "Legal and Legislative Update"
Connecticut Bar Association – Alternative Dispute Resolution Section
Featured Speaker: "Organizational Ombuds Programs"
Association for Conflict Resolution 6th Annual Conference
Panel Presentation: "Establishing a Complete Conflict Resolution System: To Ensure Transparency, Ethics and Risk Mitigation"
Miller & Martin PLLC
Half-Day Presentation for outside counsel for Coca-Cola Enterprises, Inc. on ombuds issues
ABA Dispute Resolution Section 8th Annual Spring Conference
Panel Presentation: "Implementation of Ombuds Programs in Hospital Systems: Objectives and Benefits"
IOA 1st Annual Conference
Panel Presentation: "Meeting the Hot Line Challenge" & "United States Legal and Legislative Update"
IOA October 2005 Specialized Course
Specialized Course: "Upward Feedback, Notice, and Confidentiality"
The American Society of Corporate Secretaries and Governance Professionals
Panel Presentation on Ombuds Issues, Joint Regional Fall Conference
The Ombudsman Association
Full-Day Course on Ombuds Legal Issues: "Legal Issues From the Edge"
The Ombudsman Association Annual Conference
Plenary Session Presentation: "Ombuds Legal and Professional Standards Update"
LRN Knowledge Forum
Panel Presentation: "Protecting Confidentiality of Ombuds Communications"
California Caucus of College and University Ombudsman, 31st Annual Asilomar Conference
Plenary Session Presentation: "Ombuds Legal and Professional Standards Update"
The Ombudsman Association and University and College Ombuds Association Annual Conference
Plenary Session Presentation: "Ombuds Legal Update"
Ethics Officer Association Annual Conference
Breakout Session Presentation: "Protecting Confidentiality: The Ombuds Privilege"
Clemson University
Half-Day Presentation on Ombuds Issues at the Department Chair's and Dean's Retreat
The Ombudsman Association Annual Conference
Plenary Session Presentation: "Legislative and Professional Developments Impacting Ombuds"
University and College Ombuds Association Annual Conference
Plenary Session Presentation: "Ombuds Confidentiality Privilege"
Redmond, Williams Seminar
Presentation: "Ombuds Confidentiality"
The Ombudsman Association
Full-Day Course: "Ombuds Deposition Training"
The Ombudsman Association Annual Conference
Pre-Conference Course: "Ombuds Deposition Training"
Columbia Teachers College
Guest Lecturer: "Role of Ombuds in Dispute Resolution"
The Ombudsman Association Annual Conference
Plenary Session Presentation: "Ombuds Legal Issues"
The Ombudsman Association Annual Conference
Presentation: "Role of Counsel"
The Ombudsman Association Annual Conference
Panel Presentation: "Shared Responsibility: The Role of Ombuds and Counsel"
ABA Section on Dispute Resolution
Panel Presentation: "Breaking Down the Barriers ADR in the New Millennium"